o9 Client Journey - Estee Lauder

In this video, Naresh Rajana, Global Supply Planning Leader at Estée Lauder, discusses how the company partnered with o9 Solutions to transform its supply chain. He explains how o9's platform helped Estée Lauder improve forecast accuracy, increase agility, and enhance visibility across the entire supply chain. He also shares his insights on the importance of choosing a flexible and customizable software platform in today's dynamic business environment.

Key takeaways:

Estée Lauder embarked on a digital transformation journey to improve its supply chain agility and responsiveness.
The company partnered with o9 Solutions to implement a new planning platform.
o9's platform helped Estée Lauder improve forecast accuracy by 10% and increase customer service levels to the high 90s.
o9's platform also helped Estée Lauder reduce handoffs between demand and supply teams from multiple weeks to a couple of weekends.
Estée Lauder chose o9's platform because it was flexible and customizable to meet the company's specific needs.
Estée Lauder is looking to further enhance its capabilities with o9's platform by using more water scenarios, automating mundane tasks, and infusing more AI.