Garrett Motion Client Interview: Driving Agility and Visibility in Automotive Supply Chain Planning

What if your global supply chain could seamlessly break down functional silos, discard legacy spreadsheets, and adapt to market disruptions in near real-time? In the automotive industry, where geopolitical shifts and supply chain volatility are the new normal, this level of organizational agility is no longer just an advantage, it is essential for survival.

In this interview, Ettiene Devries, Senior Director of Supply Chain Excellence, Strategy & S&OP at Garrett Motion, details his company’s five-year planning transformation journey with o9 Solutions. Devries outlines how Garrett Motion moved away from disconnected, homegrown systems to establish a single source of truth: fundamentally restructuring their global operations from 13 isolated plant planning teams into three regional Centers of Excellence (CoE) powered by a unified "one number" principle.

The discussion addresses how Garrett Motion is actively future-proofing its operations against skyrocketing Bill of Materials (BOM) complexity as they pivot from traditional mechanical components toward cutting-edge, zero-emission technologies. By leveraging o9’s Enterprise Knowledge Graph (EKG) and embracing a flexible approach to digital transformation, the organization has successfully stabilized On-Time-to-Request (OTTR) metrics, driven consecutive year-over-year increases in customer Net Promoter Scores (NPS), and built an adaptive planning ecosystem ready for the next wave of AI integration.