RHI Magnesita Client Interview: Navigating Global Volatility and Winning in a VUCA World

What if your global enterprise could cut through extreme industrial volatility, eliminate rigid spreadsheet-dependent processes, and empower your commercial teams to focus exclusively on high-value operational exceptions? In high-temperature heavy industries, where global market dynamics and geopolitical disruptions constantly redraw the lines, transitioning from a reactive to a highly predictive planning model is a foundational requirement for long-term growth.

In this client interview, Ricardo Dominguez, Head of Innovation & Product Governance, Supply Chain & Procurement at RHI Magnesita, details the strategic realities of their multi-year digital transformation with o9 Solutions. As the global leader in refractory products vital to steel mills, cement plants, and glass manufacturing, RHI Magnesita faced the massive challenge of streamlining a fragmented, Excel-heavy supply chain following a major corporate merger. Dominguez highlights how the organization is navigating an unstable global landscape to build a unified, automated ecosystem.

The conversation explores the practical mechanics of leveraging o9’s Enterprise Knowledge Graph (EKG) to unify disconnected demand and supply plans under a single data model. By implementing sophisticated ABC-XYZ product segmentation, RHI Magnesita has shifted from labor-intensive manual order promising to automated forecasting. This milestone allows planners and sales teams to filter out baseline noise and focus human ingenuity on the critical 12% of exception lines where real bottom-line value resides.

Looking ahead, Dominguez outlines how a strong data foundation is positioning the company to transcend traditional software boundaries and move directly into the next frontier of Agentic and Neurosymbolic AI.

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