How Leading CPG Companies Are Turning Volatility into Advantage: aim10x Digital Takeaways

After o9’s Executive Chairman, Co-Founder, and CEO Chakri Gottemukkala introduced the new APEX operating model for a VUCA world at aim10x Digital, consumer products leaders from companies including Bissell, Perfetti Van Melle, and AB InBev shared how they are redesigning their operating models to compete in this new reality.

The message was clear. In modern consumer products organizations, advantage doesn’t come from building a better forecast in isolation. It comes from sensing demand shifts earlier, aligning commercial and supply decisions in real time, and executing with precision across an increasingly complex global network.

• Retail takeaways
• Supply and Industrial Manufacturing takeaways

How Bissell Rewired Inventory, Planning, and Decision-Making

Bissell reduced inventory by roughly 10%—unlocking tens of millions of dollars in working capital—while improving fill rates, lowering chargebacks, and reducing cross-regional and expedited freight. Scenario analysis that once took “weeks and weeks” is now completed “within a matter of hours,” enabling faster, enterprise-wide decisions in the face of volatility.

Reaching that point, however, required a significant evolution of the company’s operating model. When Lindsey Lee, Supply Chain Executive at Bissell, joined “in the middle of Covid,” the organization was navigating disruption with limited integration. “We had component shortages, we had upside opportunities. We had a very fragmented organisation,” Lindsey explained. Sales teams optimized for individual customers. Regions pursued their own upside. Analysts would spend “two and three weeks” building scenarios, only to revisit the work when new questions emerged.

To break that cycle, the company decided to partner with o9 and insisted on an end-to-end scope rather than another point solution. The goal was to “look inside our suppliers, inventory, manage and constrain from a component perspective, do all of our planning processes,” and, critically, “be able to run scenarios efficiently” with “exception management.” After a “rigorous RFP process” that took “probably about six months,” Lindsey says “o9 really was the only solution for us that… offered that end-to-end solution that we were looking for.”

Transforming inventory management with MEIO

One of the clearest proof points of that end-to-end transformation has been inventory. Before, the team leaned on rules of thumb—“Let’s carry four to six weeks of supply for this SKU”—using inventory as a broad buffer against uncertainty rather than a calibrated response to variability.

With multi-echelon inventory optimization, that changed. “Very simplistically, we let the system do the work,” Lindsey said. The objective was to “take the emotion and the guesswork out of it.” By setting target service levels and allowing the system to “optimize based on the volatility that you have,” safety stock became dynamically aligned to real demand and supply signals.

The result was what Lindsey calls “the magic combination” of “reduced inventory but improved service levels.” Safety stock declined significantly. “Cross regional shipments reduced.” Chargebacks fell, and on-time-in-full improved. Inventory evolved from a broad safeguard to a deliberate, data-driven investment.

Today, scenario planning is also part of the company’s weekly drumbeat. Whether modeling tooling constraints on a “high running SKU” or evaluating tariff responses, the team presents leadership with clear options: “Here are the cost implications… here are the service implications… here are the revenue implications.” Planners have shifted from reactive analysis to proactive insight. “We can trust the data… and make informed decisions.”

Lindsey's key learnings from the journey

• Move before you’re ready. “Don’t wait for perfection, because perfection just is never a reality.” Lindsey emphasizes momentum over polish: “You’ve got to just get moving… make progress… test and learn your way into continuous optimisation.”
• Create one enterprise truth. Fragmented data meant “you’re not able to truly solve what is most impactful for the enterprise.” A “single source of truth” enables fact-based trade-offs and removes emotion from decisions.
• Let the system challenge legacy thinking. Shifting from “four to six weeks of stock to cover any volatility” required cultural change. By testing SKUs and building confidence, the team proved they could “ratchet up service levels while also driving down safety stocks,” turning volatility into advantage.

Perfetti's Masterclass: Unifying a Fragmented IT Landscape

Unifying fragmented IT landscapes into a single source of truth is not a back-office clean-up exercise. It is a business imperative. When companies get it right, they enable faster decision-making, tighter inventory control, stronger service levels and better working capital discipline. When they get it wrong, they entrench inconsistent metrics, local spreadsheets and endless debates about whose numbers are correct.

In a candid masterclass, Guus Langenhuysen, Global Process Excellence Lead, Supply Chain Plan & Deliver (Ad-Interim) at Perfetti Van Melle, addressed why this challenge is so often underestimated and why it so often fails. Drawing on years of frontline transformation work across multiple companies, he said unification was not “a technical luxury,” but the backbone of operational performance.

Focus on people, not just platforms

The core problem, he argued, was framing. “The moment you treat unification as a technology implementation, you’re already starting in the wrong place,” he said. Systems could be deployed in a “big step change.” Organisations and people could not. “Roles evolve slowly, habits take time to shift, and trust builds or erodes over months, not days,” he said. If companies focused only on platforms, “you don’t unify. You just modernise the mess.”

Delivering that shift requires more than project management. It requires translation. Guus described his role in direct terms: “I’m a translator… there to enable improvements to the operations of our company,” he said. His task is to bridge business and IT, ensuring “we are combining forces and have a common target,” because “real progress only happens when business and IT are well aligned,” he said.

Guus' lessons to achieve business-IT alignment

• Reframe the mission. A transformation leader’s job was “to help the business run a new operating model through a system,” he said, not simply deliver software.
• Secure ownership at the right altitude. Without strong business ownership, “the transformation turns into a negotiation forum instead of a directional change,” he said. Clear accountability anchored decisions to outcomes rather than local preferences.
• Build a bridge between business and IT. When teams “start talking past each other,” he said they should use “clarity artifacts” such as process maps and “paper models with real numbers.” “Words can be interpreted, numbers are clear,” he said.
• Start with data, not emotion. “When planning feels broken… diagnose the data,” he said. The true objective was “data readiness.” If data was “wrong, late, or missing, everything else breaks,” he said.
• Treat go-live as a beginning. “Unification is not a side project. It’s an operating model change,” he said. Go-live was “a starting line for continuous improvement, not the finish line.”

Register now for the aim10x Summits

A fundamental evolution of the operating model is underway. The presentations at aim10x Digital made clear that agility, intelligence, and autonomy are fast becoming enterprise imperatives. The next step is understanding what that shift means for your organization, and how to lead it with confidence.

To experience the APEX operating model in action, join us at:

• aim10x Europe, June 4th in Amsterdam
• aim10x Americas, September 23rd in Chicago

Across both events, you will see how leading organizations are redesigning their operating models for a volatile and complex world and what it takes to move from connected and analytical to truly agile, adaptive, and autonomous.

Value for leaders and practitioners

As a leader, you will gain practical insight into modernizing legacy models, aligning teams around faster end-to-end decision-making, and scaling AI across the enterprise. As a practitioner, you will see how AI-powered tools, real-time insights, and agentic planning can elevate your impact and shift focus from manual work to strategic value creation.

Through visionary keynotes, live agentic demonstrations, curated 1:1 networking, and focused tracks for executives and planners alike, you will leave with clear direction, meaningful connections, and actionable next steps.

Register early. Bring your team.

Attendance is free and capacity is limited. Register early, bring your team, and position your organization to lead the next evolution of the operating model.