January 7, 2021
33 min Listen
A former Caterpillar supply chain executive explores the obstacles to digital transformation.
In this episode of Masters of Digital Transformation, Tony Saldanha sits down with Pat Murzyn, former Director of Global Supply Excellence at Caterpillar, and Raghav Ranganathan, SVP at o9 Solutions. They discuss what it takes to make a digital transformation journey successful, including change management, executive buy-in, and the concept of a “value network.”
Key Takeaways
- Change management: Pat shares his personal change management success story. He created a collegial accountability network, which enhanced collaboration and helped his team improve supplier performance.
- Executive buy-in: Be supported along your transformation journey. Measure stages of success. Showcase results.
- Value network: The term “supply chain” is more a “value network” with interconnected semi-autonomous nodes and distribution links. Hardwiring change is crucial to mastering the future of planning.
- Breaking it down: To make a digital transformation successful, you need to first define your project scope, scale, authority, and accountability.
- Identifying leadership journeys: Business leaders take smaller steps early in their personal career journeys. Pat advises how best to justify dramatic transformation.
About the authors
o9
The Digital Brain Platform
o9 Solutions is a leading Enterprise Knowledge and AI-powered platform helping companies build Agile, Adaptive & Autonomous Planning & Execution Models for transforming enterprise decision-making in environments of rising volatility and uncertainty. Whether it is improving forecast accuracy, matching demand and supply and driving collaboration across the multi-tier supply chain to improve resilience at optimal costs and inventory, or optimizing new product and commercial initiatives to drive revenue growth and margins, decision-making processes from long-range to tactical to execution horizon can be made faster and smarter and connected on o9’s Digital Brain Platform.
o9 brings together game-changing technology innovations — such as innovative enterprise knowledge graph modeling, big data analytics, advanced algorithms for forecasting, demand/supply balancing, scenario planning, real time learning, collaboration, generative and agentic AI, easy-to-use interfaces and cloud-based delivery, and innovative management methods — as well as organization, process and change management best practices to transform decision-making speed and intelligence.
