November 15, 2022
37 min Listen
Hear how business leaders can ensure their S&OP processes set up every function for success.
It’s clear that S&OP matters to businesses, but it’s not always clear who should be in charge of this process. According to Richard Markoff, supply chain researcher, lecturer, and co-author of The Digital Supply Chain Challenge: Breaking Through, companies with a robust S&OP process “won” the pandemic. But while many companies’ S&OP processes carried them through the pandemic, many organizations’ S&OP governance is murky at best, leading to unnecessary tension, failure to achieve alignment across key functions, and value leakage in the form of poorer customer service, higher inventory, longer lead times, and less stable production rates.
How can business leaders ensure their S&OP processes set every function up for overall success?
In this episode of Masters of Digital Transformation, Richard joins Patrick Lemoine, VP of Industry Solutions at o9 Solutions, and host Caleb Masters to explore which function(s) should own the S&OP process, as well as:
- The true meaning of S&OP (hint: it’s not a deliverable).
- Why coordination and collaboration are the keys to unlocking an effective S&OP process.
- How demand plan manipulation contributes to S&OP tension.
- What Richard’s research says prevents S&OP from meeting the demands of today’s supply chain leaders and how general managers can help.
- How supply chain leaders can take the findings in the research to their general managers and motivate them to take the next steps.
About the authors
o9
The Digital Brain Platform
o9 Solutions is a leading Enterprise Knowledge and AI-powered platform helping companies build Agile, Adaptive & Autonomous Planning & Execution Models for transforming enterprise decision-making in environments of rising volatility and uncertainty. Whether it is improving forecast accuracy, matching demand and supply and driving collaboration across the multi-tier supply chain to improve resilience at optimal costs and inventory, or optimizing new product and commercial initiatives to drive revenue growth and margins, decision-making processes from long-range to tactical to execution horizon can be made faster and smarter and connected on o9’s Digital Brain Platform.
o9 brings together game-changing technology innovations — such as innovative enterprise knowledge graph modeling, big data analytics, advanced algorithms for forecasting, demand/supply balancing, scenario planning, real time learning, collaboration, generative and agentic AI, easy-to-use interfaces and cloud-based delivery, and innovative management methods — as well as organization, process and change management best practices to transform decision-making speed and intelligence.
