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94% of clients recommend the o9 Digital Brain platform for enterprise planning and execution
DALLAS, Oct. 8, 2025 – o9, a leading enterprise AI software platform provider for transforming planning and decision-making, today announced that it is the only vendor to be recognized as “a Customers’ Choice” in the 2025 Gartner® Peer Insights™ Customers’ Choice for Supply Chain Planning Solutions. One of 16 other vendors included in the report, o9 was the only software provider that received scores that met or exceeded the market average for both Overall Experience and User Interest and Adoption based on aggregated peer feedback.
Furthermore, o9 received an overall rating of 4.8 out of 5 based on 54 reviews across product capabilities, deployment experience, support experience and sales experience. According to the report, 94% of the Company’s clients indicate a willingness to recommend the platform as of July 31, 2025. o9 client reviews include:
- "1. Strong customer focus and extensive knowledge in the industry and domain. 2. Collaborative implementation strategy to optimize legacy data flows and transform business process. 3. Agile implementation with quick time to market release. 4. Great partnership on change management and user adoption." - Associate Director, Telecommunications
- "Success of any platform depends on its adaptability. This is one of the few platforms where user adaptability is higher because it's easy to comprehend. which ultimately gives the desired result i.e. reducing Inventory of Network with increased service level. I must say this is must Have for any organization now !!” - Head of Supply Chain Operations, Healthcare and Biotech
- "o9 came in and understood our problem statement and have designed a solution to help us run a very complex supply chain. The design, build and execution of their solution has been best in class from my experience.” - Associate Director of Supply Chain Operations, Manufacturing
o9 attributes this recognition to the impact its clients across more than 30 industry verticals are realizing through the use of the o9 Digital Brain™ platform, which connects planning and execution across supply chain, commercial and financial domains. This helps even the most complex global enterprises reduce value leakage by making synchronized decisions and improving outcomes for service, cost and growth. Throughout 2024 and 2025, o9 made significant enhancements to the Digital Brain by introducing specialized AI agents and self learning models that help companies automate routine planning, identify risks and opportunities earlier, and understand why plans deviate from execution through post-game analysis. These innovations are helping clients shorten time to value, increase adoption and execute with more resilience in today’s volatile environment.
Chakri Gottemukkala, Co-Founder and CEO of o9, said, “We believe that being recognized as the sole provider in the Customers’ Choice quadrant of the 2025 Gartner® Peer Insights™ Customers’ Choice for Supply Chain Planning Solutions underscores the value our clients are realizing with o9 in terms of faster impact, higher adoption and stronger execution. By bringing next-generation AI agents and self-learning models into a single platform, we are empowering our clients to build highly effective, boundaryless operating models that drive performance excellence in highly volatile, fast-changing business environments.”
Download a licensed copy of the Gartner Peer Insights Voice of the Customer for Supply Chain Planning Solutions here. To learn more about o9, visit o9solutions.com.
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Gartner, Gartner Peer Insights Voice of the Customer for Supply Chain Planning Solutions, Peer Contributors, September 2025. Gartner and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content and makes no warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
About the authors
o9
The Digital Brain Platform
o9 Solutions is a leading Enterprise Knowledge and AI-powered platform helping companies build Agile, Adaptive & Autonomous Planning & Execution Models for transforming enterprise decision-making in environments of rising volatility and uncertainty. Whether it is improving forecast accuracy, matching demand and supply and driving collaboration across the multi-tier supply chain to improve resilience at optimal costs and inventory, or optimizing new product and commercial initiatives to drive revenue growth and margins, decision-making processes from long-range to tactical to execution horizon can be made faster and smarter and connected on o9’s Digital Brain Platform.
o9 brings together game-changing technology innovations — such as innovative enterprise knowledge graph modeling, big data analytics, advanced algorithms for forecasting, demand/supply balancing, scenario planning, real time learning, collaboration, generative and agentic AI, easy-to-use interfaces and cloud-based delivery, and innovative management methods — as well as organization, process and change management best practices to transform decision-making speed and intelligence.
