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High-tech and Electronics

From Fragmented Silos to Global Orchestration: How a Technology Conglomerate Synchronized Its Multi-Tier Supply Chain

When a global technology leader manages thousands of products across diverse divisions, the cost of disconnected data isn't just an inconvenience—it's a massive drain on profitability. Discover how one of the world's largest technology conglomerates replaced legacy systems and manual spreadsheets with o9’s AI-powered "Digital Brain." By unifying demand, supply, and financial planning on a single platform, they achieved a step-change in global visibility, optimized multi-tier inventory, and transformed their response time to market volatility from weeks to hours.

This company lacked an end-to-end material requirements planning system for capacity build-out in its global data centers. This caused issues with on-time delivery and inventory misalignment. Additionally, they depended on a highly manual process, impacting predictability, scalability, and cost coverage.

Sustainability impact

Forecast accuracy improvement reduces expedited logistics as well as excess inventory.

challenges

Complexity to Clarity

Challenge

The company had established a highly complex, unworkable process for planning the servers and networking equipment that was used in their global data centers.

Solution

With o9, a seamless integration and workflow was established between different processes (forecast consumption, material planning, and capacity planning), which ensures a user-friendly planning experience.

Value Delivery

Systems Replaced

  • Smartsheet
  • Anaplan

Key Functionalities Implemented

The company uses the Enterprise Knowledge Graph combined with o9’s advanced solver to optimize integrated constraint-based planning solutions. This significantly improves cross-functional collaboration within the enterprise for over 800 users. o9’s Platform provides reliable, time-phased order signals to upstream suppliers to proactively mitigate risk, support high growth, and improve service levels. Planners can quickly assess risks and opportunities, evaluate scenarios and tradeoffs in real time, and enable fast and effective decision-making.

Customer Benefits

success factors

  • Flexible, cloud native, data integration platform.
  • Power of Next Gen Demand/ Supply Match Solvers.
  • Commitment to customer satisfaction.

KPI Impacted

  • Enable equipment on-time delivery, Accelerated Building Construction & Design (ABC&D), and data center speed to market.
  • Support predictability, scalability, and cost reduction opportunities with advanced planning and forecasting capabilities.
  • Support scalability and speed to market with knowledge, analytics, and a learning platform for decision-makers.
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