o9 Digital Brain for High-tech and Electronics

An American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.

This company lacked an end-to-end material requirements planning system for capacity build-out in their global data centers. This caused issues with on-time delivery and inventory misalignment. Additionally, they depended on a highly manual process, impacting predictability, scalability and cost coverages.

Sustainability Impact

Forecast accuracy improvement reduces exped logistics as well as excess inventory

Business Scope Challenges

User-Friendly Planning

The company had established a highly complex, unworkable, process for planning the servers and networking equipment that was used in their global data centers.


With o9, a seamless integration and workflow was established between different processes (forecast consumption, material planning and capacity planning) which ensures a user- friendly planning experience.

Managing High Growth

They needed a planning framework and technology that supported exponential growth of their business. Manual processes caused shortages in their build and ultimately caused delays/ disruptions in their data center delivery.


With o9, the company is able to have a uniquely detailed supply chain network representation for planning.

Supply Matching

There was a lack of ability to plan for the correct technology/supplier allocation mix, causing artificial shortages. Moreover, a reliable demand signal could be built and shared with contract manufacturers, based on material and capacity constraints.


With o9, the company has better visibility on constraints at the contract manufacturer. They are able to perform exception-based planning, and model supplier quota arrangements.

Value Delivery

Key Functionalities Implemented

The company uses the Enterprise Knowledge Graph combined with o9’s advanced solver to optimize integrated constraint-based planning solutions. This significantly improves cross-functional collaboration within the enterprise for over 800 users. o9’s Platform provides reliable, time phased order signals to upstream suppliers to proactively mitigate risk, support high growth and improve service levels. Planners can quickly assess risks and opportunities, evaluate scenarios and tradeoffs in real time and enable fast and effective decision-making.

Systems Replaced

Smartsheet, Anaplan.

Customer Benefits

Success Factors — 3 reasons why o9 was selected

  1. Flexible, cloud native, data integration platform.
  2. Power of Next Gen Demand/ Supply Match Solvers.
  3. Commitment to customer satisfaction.

KPI Impacted

  1. Enable equipment on-time delivery, Accelerated Building Construction & Design (ABC&D), and data center speed to market.
  2. Support predictability, scalability, and cost reduction opportunity with advanced planning and forecasting capabilities.
  3. Support scalability and speed to market with knowledge, analytics and a learning platform for decision-makers.

Experience the possibilities of having a digital brain in your company