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Chemical

From Tribal Knowledge to Digital Intelligence: How a Global Paint Leader Synchronized Demand and Distribution

When product portfolios expand and distribution channels become more complex, manual planning hits a wall. Discover how a world-leading paint manufacturer replaced fragmented legacy systems with o9’s AI-powered platform. By unifying field market intelligence from over 600 commercial team members into a single "Logistics Workbench," they achieved a 98.5% same-day order fill rate and transformed supply chain volatility into a distinct competitive advantage.

Procurement had to manually change purchase requisitions in sync with the daily changes in demand and supply. This led to errors in PO placement regarding quantity and timing, which impacted revenue and inventory levels.

Sustainability impact

Avoiding excess procurement and expediting with procurement driven by demand.

challenges

Complexity to Clarity

Challenge

This company depended on many manual interventions to correct purchase requisitions on a daily basis.

Solution

With o9, a Purchasing Work Bench was created to automate the entire process of monitoring coverage levels, generating and approving PRs. These were fully integrated with ERP (SAPS/4HANA) to generate POs.

Value Delivery

Systems Replaced

  • Excel
  • Homegrown solutions

Key Functionalities Implemented

The o9 Enterprise Knowledge Graph was used to get visibility, utilize o9-enabled workflows for procurement to approve PRs through the appropriate hierarchy, and send them to SAP as POs. Moreover, a supplier check was enabled, where suppliers could confirm their available capability.

Customer Benefits

success factors

  • The flexibility of the platform allows for building workflows and connecting to different data elements.
  • The ability to use o9’s open architecture to customize the solution to fit the organization’s needs.
  • Progressive mindset — collaboration and o9’s support on enhancements.

KPI Impacted

  • Improvement in raw material inventory levels.
  • Reduction of revenue loss or delay for accounts due to shortages.
  • Increase in planner productivity.
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Read how Supply Chain Control Towers elevate a chemicals companies’ decision-making processes.

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