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Office Supplies

From Manual Logistics to AI-Driven Precision: How an Office Supply Leader Mastered Global Forecasting

Facing the limitations of outdated metrics and labor-intensive manual truck loading, this global office supply leader needed a smarter way to scale. Discover how they leveraged the o9 Digital Brain to automate replenishment, optimize logistics, and harness AI-powered forecasting to turn operational complexity into a distinct competitive advantage.

This customer was importing and delivering products directly to local DCs. Therefore, each DC was at risk of having excess inventory or running out of stock.
The company is trying to reduce inventory and the risk of shortages by building a replenishment center and delivering products from the replenishment center to each DC.

Sustainability impact

Reduction of inventory.

challenges

Complexity to Clarity

Challenge

The accuracy of the received sales plan was low and mainly used lagging indicators.

Solution

With o9, the company was able to improve the accuracy by creating a forecast using “Prophet” (Facebook developed), on a single integrated, cloud-native platform.

Value Delivery

Systems Replaced

  • Excel
  • Homegrown solutions

Key Functionalities Implemented

The o9 Enterprise Knowledge Graph was used to build market, demand, and supply knowledge models. This allowed for running all key planning processes for all products and DCs across all time horizons in a single integrated platform. o9 leveraged its open architecture to incorporate proprietary developed forecasting algorithms, safety stock logic, and truck loading logic in R and Python.

Customer Benefits

success factors

  • o9’s highly differentiated Enterprise Knowledge Graph allows for intelligent planning across time horizons.
  • Flexible and easy to understand UI / UX.
  • The ability to incorporate algorithms and solvers developed in R and Python.

KPI Impacted

  • Reduction of stock at DC and RC.
  • Reduction of lost sales.
  • Time saved on creating accurate POs.

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