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Capital Goods

From Blind Spots to Agility: How a Global HVAC Leader Built a Resilient Supply Chain

When delayed shipments and hidden constraints across Tier 1 and Tier 2 suppliers threatened production, this building systems manufacturer needed a faster way to react. Discover how they replaced spreadsheets with o9’s AI-powered Control Tower—gaining end-to-end visibility, automated alerts, and the ability to instantly replan for critical components.

This manufacturer wanted to improve its overall supply chain visibility and proactively address disruptions, especially the supply disruptions caused by events like the COVID-19 pandemic, by adopting o9’s advanced Control Tower.

Sustainability impact

Reduction of supply expedites, production disruption, and customer order disruptions.

challenges

Complexity to Clarity

Challenge

The company experienced large delays (several days) to replan for any delay in the supply of critical components.

Solution

With o9’s integrated platform powered by the Enterprise Knowledge Graph, they were able to model lead times of critical components by leveraging the Digital Twin. This allowed them to obtain visibility for supplier constraints, leverage their interactive scenario modeling and supplier collaboration capabilities to replan for critical items quickly.

Value Delivery

Systems Replaced

  • Homegrown solutions
  • Excel

Key Functionalities Implemented

The o9 Control Tower was implemented to improve End-to-End supply chain visibility and better track and trace supply across Tier 1 and eventually Tier 2 suppliers.

The Control Tower helps to spot demand and supply risks and opportunities faster, run scenarios in real time, and evaluate financial consequences before making decisions.

Customer Benefits

success factors

  • Demonstration of o9’s reference model for discrete manufacturing that comprehensively met the customer’s requirements.
  • Underlying user-friendly and flexible technology.
  • Demonstrating speed and commitment to the client’s aggressive timelines.

KPI Impacted

  • Reduce supply disruptions.
  • Improve clear-to-build efficiency.
  • Better react to changes in demand, increasing revenues.
Capital goods industry

Resource: Go digital: supply chain transformation in the Capital Goods industry

Download this o9-Genpact white paper to understand how digital supply chain transformation is offering modern solutions to typical challenges within the Capital Goods industry.

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