/

/

Convenience

Ditching the Spreadsheets: How a Rapid-Delivery E-Commerce Retailer Scaled Its Supply Chain

Shipping thousands of products to consumers' doors in minutes requires flawless execution. But for this hyper-fast direct-to-consumer retailer, relying on shared spreadsheets created silos and stalled growth. Discover how they partnered with o9 Solutions to optimize their micro-fulfillment centers, hyper-localize demand forecasting, and drastically reduce food waste and out-of-stocks.

This retailer has managed their business using internally developed shared spreadsheets. However, as the company grew, it became apparent that the existing process and solution created silos and limited collaboration across functions. They understood that to continue growing their business, they needed a platform that would help them scale their supply chain planning capabilities.

Sustainability impact

Reduction of excess food waste.

challenges

Complexity to Clarity

Challenge

The company has managed its business using internally developed shared spreadsheets, which were used across the business. This led to business silos and a lack of collaboration.

Solution

With o9, they will leverage the platform’s capabilities to integrate various planning functions across the organization, increasing collaboration, visibility, and efficiency.

Value Delivery

Systems Replaced

  • Internally built solution

Key Functionalities Implemented

1. Replenishment planning to optimize the micro-fulfillment centers.
2. Demand planning to efficiently manage hyper-local forecasts and understand the key drivers that impact their sales.
3. Assortment planning ensures that each dark store has a hyper-localized selection of products based on consumer demographics.
4. Merchandise financial planning to develop a forward-looking view of demand and detect gaps that limit value generation opportunities.

Customer Benefits

success factors

  • o9 will work in partnership with the company to develop creative solutions to support their unique business.
  • o9 won this deal because our client services team was able to develop a custom implementation timeline that met the unique speed and capability requirements of the company.
  • o9’s open architecture, flexibility, and agile platform provide the ability to tailor the company’s go-to-market business practices.

KPI Impacted

  • Reduction in inventory investment and increased inventory turns.
  • Reduction in out-of-stock items.
  • Reduction in food waste.
O9 whitepaper retail grocery mockup

Evolve or fall behind: The choice retailers must make in the age of ‘never normal’

Read our white paper to learn how AI/ML can evolve your supply chain and give you a competitive advantage.

Discover our platform

Experience the power
of o9 first-hand

Discover the platform

Take a Tour

See how the o9 Digital Brain unifies planning, forecasting, and execution through AI-driven intelligence.

Discover our platform

Live Demo with an o9 Expert

Get a personalized walkthrough with an o9 solution specialist and see how to drive faster, smarter planning decisions across your enterprise.