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Personal Care

From Blind Spots to Breakthroughs: How a Global Beauty Leader Mastered Supply Chain Disruptions

Unable to predict or respond to rapid supply and demand shifts, this direct-selling giant was burdened by disconnected teams and slow reaction times. Discover how they replaced fragmented legacy systems with o9’s AI-powered Control Tower—gaining the real-time visibility needed to spot risks, reduce expedited costs, and turn disruptions into top-line growth.

This company was unable to sense demand and supply disruptions and to adequately respond to those disruptions. Moreover, there was a large disconnect between the commercial, financial, and supply chain functions, and no ability to conduct real-time scenario planning.

Sustainability impact

Reduction of product waste and inventory.

challenges

Complexity to Clarity

Challenge

The company was unable to sense demand/supply disruptions in the supply chain in a timely manner. Furthermore, they were unable to translate and evaluate these disruptions in order to provide a real-time response.

Solution

With the o9 Control Tower, they were able to spot risks and opportunities much faster due to the ability to connect to many (unstructured) internal and external data sources. The o9 platform has helped to sense, translate, and evaluate those risks and opportunities. Thus, advising users on what to do in order to solve the sensed disruptions.

Value Delivery

Systems Replaced

  • Blue Yonder
  • Excel

Key Functionalities Implemented

The o9 Enterprise Knowledge Graph is used to sense and respond to demand and supply disruptions in real time. This allows for running the entire Control Tower and IBP processes on a single integrated collaborative platform, bringing one single source of truth.

Customer Benefits

success factors

  • o9’s highly differentiated Enterprise Knowledge Graph allows for intelligent planning across time horizons.
  • The ability to bring the various functions (sales, marketing, finance, supply chain) together enabled better and faster decision-making.
  • The highly skilled o9 team was willing to roll up their sleeves, having a strong DNA match with the company.

KPI Impacted

  • Faster response to risks and opportunities resulted in an improvement of top-line sales and a reduction of inventories.
  • Better and faster decision-making resulted in increased productivity.
  • Reduction of non-standard supply chain costs (flex, expedites, alternative sourcing) through better planning.

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