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Metals

Forging High-Performance Service: How a Global Steel Leader Synchronized Multi-Tier Supply for Rapid OTIF Growth

Operating in over 20 countries, this steel giant was held back by manual processes that led to poor service levels and excess inventory. Discover how they moved beyond siloed spreadsheets to embrace o9’s AI-powered platform—unifying demand, capacity, and master planning to achieve a significant step-change in On-Time In-Full (OTIF) performance and real-time operational agility.

Customer service measured by On Time In Full (OTIF) was very low compared to the competition. Moreover, capacity and material planning processes were entirely manual and not accurate, which led to excess inventory, shortages, and plant underutilization.

Sustainability impact

Avoidance of excess inventory and expedites.

challenges

Complexity to Clarity

Challenge

Raw Material Planning was inaccurate. Detailed BOM compositions, lead times, and alternative sources were not considered in the supply model and were done in Excel.

Solution

With o9, the company was able to perform master planning with detailed BOM, material, and capacity constraints and lead times, leading to significant increases in the accuracy of their Raw Material planning.

Value Delivery

Systems Replaced

  • Excel
  • Homegrown solutions

Key Functionalities Implemented

The o9 Enterprise Knowledge Graph was used for true End-to-End planning, including demand, capacity, master planning, and order promising. The ability to run scenarios and have real-time demand-supply synchronization is a game-changer for the organization.

Customer Benefits

success factors

  • o9’s experience with the metal industry and its challenges.
  • The ability of the platform to increase planning accuracy and capture deviations in execution.
  • Flexibility of the platform, which permits adding execution layers such as order entry and custom workflows for sales teams.

KPI Impacted

  • A significant improvement in OTIF.
  • Inventory reduction.
  • Increase in Risk Management planning accuracy.
Metals blog

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