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Optical Retailer

Bridging the Gap: How a Global Optical Leader Unified Assortment Planning Across 40+ Countries

When local country teams rely on their own manual Excel processes, the global assortment strategy suffers—leading to sub-optimal product mixes and missed sales. Discover how this global optical retailer used o9’s Digital Brain to connect global and local planners on a single cloud-native platform, driving top-line growth and ensuring the right frames are in the right stores.

This customer had a highly manual and Excel-driven Assortment Planning process, with every country following their own method of working. This resulted in sub-optimal assortment and missed sales opportunities.

Sustainability impact

Reduction of waste due to a more accurately managed product mix on the store level.

challenges

Complexity to Clarity

Challenge

Every local country team followed its own assortment process, with little to no authority from the global team. There was a lack of alignment between the global team and the local planners in terms of assortment selection.

Solution

With o9, the company will be able to bridge the gap between global teams and local planners, connecting all planning processes for all regions on a single integrated cloud-native platform and optimizing assortment decisions in all countries.

Value Delivery

Systems Replaced

  • Excel

Key Functionalities Implemented

The o9 Enterprise Knowledge Graph is leveraged to optimize Assortment Planning using a standardized process which connects and aligns the global and local planners. With o9, planners now have the ability to analyze historical data, build assortment strategies, manage store clusters, build store-level assortments, and perform box-level (facings-driven) planning that supports pre-season and in-season planning.

Customer Benefits

success factors

  • Intuitive UI — easy to adopt by the planners.
  • Flexible platform which can accommodate specific needs/customizations.
  • Optimizing store assortment to drive top-line growth.

KPI Impacted

  • A decrease in the time spent by the planners in building the store assortments.
  • An increase in sales and a reduction of inventory (obsolescence).
  • Ensuring the right product mix at stores.

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