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Softlines

From Six Failed Implementations to One Global Success: How a Retail Leader Mastered Hyper-Local Planning

After six unsuccessful attempts with other vendors, this global retail giant turned to o9 to break the cycle of manual spreadsheets and generic assortments. Discover how they unified pre-season space allocation with store-level demand to drive a significant increase in gross margins and revenue through hyper-localized product offerings.

This company’s processes and systems were antiquated and not connected, leading to manual and redundant work, which hindered the ability to optimally serve customers as an omnichannel retailer with localized apparel products.

Sustainability impact

Forecast accuracy improvement reduces expedited logistics as well as excess inventory

challenges

Complexity to Clarity

Challenge

Multiple solutions existed to support the apparel space allocation and assortment planning process. However, all of them were point solutions, and most were spreadsheet-based, lacking simplification, connectivity, and intuitiveness. They had unsuccessfully tried to implement a solution six other times with various vendors.

Solution

With o9, they have a single platform that integrates key business decisions throughout the entire assortment planning process. This allows for the improvement in the overall collaboration and efficiency of the users.

Value Delivery

Systems Replaced

  • Excel
  • Legacy Systems

Key Functionalities Implemented

They are using the o9 knowledge graph to build a fully integrated pre-season space allocation and assortment planning process. This allows them to have a single solution that optimizes available space, develops an assortment framework, enhances assortment concepts, defines the buy quantity, creates supplier quotes, auto creates POs, determines the timing of receipts, and optimizes the size and pack configurations.

Customer Benefits

success factors

  • The platform concept allowed them to develop apparel-specific solutions while leveraging the core constructs of the o9 Platform.
  • Ability to tailor the solution to the nuances of the processes at the company.
  • User experience was deemed intuitive and flexible in support of the various stakeholders.

KPI Impacted

  • Improved revenue through better assortment localization and size offerings.
  • Increased gross margin through reduction of markdowns and pack optimization.
  • Enhanced process efficiency and stakeholder collaboration.
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