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Food Chains

From 6 Hours of Admin to 6 Hours of Connection: How AI Reclaimed the Barista Experience.

By automating manual ordering and inventory for 30,000+ global locations, this coffee giant eliminated the "paperwork tax" on its baristas. Discover how o9’s AI-powered forecasting turned administrative headaches into meaningful customer moments and significantly reduced food waste.

This customer initiated a large digital transformation
program to reduce admin work for baristas so they can be customer-facing and to reduce waste through AI-Powered forecasting, assortment planning, and replenishment in one single platform.

Sustainability impact

Reduced food waste and reduced inventory.

challenges

Complexity to Clarity

Challenge

The baristas spent around six hours a day on ordering, inventory, forecasting, etc. The company wants baristas to be more customer-focused.

Solution

With o9, the company was able to automate forecasting, replenishment, inventory management, and assortment planning in one single platform, utilizing analytics and minimal manual input.

Value Delivery

Systems Replaced

  • Homegrown solution (ASR)

Key Functionalities Implemented

The o9 Enterprise Knowledge Graph was used to do forecasting and replenishment planning at the individual store level. Moreover, the company leveraged the open-source AI/ML capabilities of the platform, as its internal data analytics team uses the o9 platform to run their own algorithms.

Customer Benefits

success factors

  • The o9 platform is being considered the most advanced, flexible, and sophisticated in the market.
  • The solution is fully configurable and flexible, allowing the creation of new workflows on the fly.
  • The o9 platform being open source — e.g., the data science team developed unique algorithms and unique IP (in Python) which can be industrialized in o9.

KPI Impacted

  • Hours saved on manual planning and inventory management at a store level.
  • Reduction of volume and dollars of food waste.
  • Improved assortment planning and faster response to changes in demand.

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