This website does not support Internet Explorer. Please, switch to Edge, Chrome, or Firefox browser to view this page.

Learn about IE support
o9 video

Watch next

August 4, 2023

Why Digital Transformation is Crucial for Modern Supply Chains

— To succeed in digital transformation, companies must view their HR team as active contributors to business decisions and embed digital changes into everyday tasks, while future supply chain professionals will need skills in project management and technology, supported by artificial intelligence in hiring processes according to Partho Chakraborty, Associate Director for P&O IT at Novartis.

The following are the main takeaways from his recent interview. You can watch the entire interview here.

Shifting Perception of P&O to Business Enablers

Pivotal to Chakraborty's view is the idea of reimagining the role of People and Organization (P&O). He envisions a shift from P&O functioning merely as a support arm, to acting as proactive business enablers. With almost two decades of experience, he underscores the importance of meaningful metrics and data-driven insights in shaping informed business decisions. For P&O to be truly effective, it must break free from a supporting role and become an integral part of the business ecosystem.

Essentials for a Successful Supply Chain Digital Transformation

Digital transformation, according to Chakraborty, is a journey, not a destination. It permeates the core of an organization's operations and demands several key elements for success:

  • 1.

    Cultivating a culture receptive to change and transformation, led from the top.
  • 2.

    Weaving digital transformation into the daily tasks and workflows of employees, hence driving the transformation from the ground up.
  • 3.

    Recognizing that the road to transformation involves risk-taking, failure, learning, and evolution.

Chakraborty also identifies three critical mindsets for orchestrating a successful digital transformation:

  • 1.

    A future-oriented approach to recruitment.
  • 2.

    A sound understanding of the transformation-enabling technology.
  • 3.

    Solid project management capabilities.

Current HR Trends and Essential Skill Sets for Future Supply Chain Professionals

With a firm eye on the future, Chakraborty perceives project management acumen and a strong grip on IT and automation as indispensable skills for supply chain professionals. He insists that the success of digital transformation is inseparable from the success of its employees, thereby stressing the need to nurture a transformation-friendly culture within an organization.

As we move towards a more technologically driven HR landscape, Chakraborty underscores the growing role of AI and machine learning in talent acquisition. He deems people analytics as a game-changer, yielding invaluable insights for hiring decisions. HR should also lean into technologies that reduce manual intervention, thus allowing P&O teams to focus on activities that add value and enable the business. And in embracing technology, Chakraborty suggests that new tools such as ChatGPT and Metaverse could be leveraged to enhance processes like onboarding, making P&O operations more efficient.

O9 guide ai ml mockup

Building a superior forecasting model with AI/ML

AI/ML-based forecasting models have become essential. Learn how to build the right planning solutions now.

I agree to the privacy policy.


View our related articles, white papers, use cases & videos


Integrated Planning: Interactions between Commercial and Supply Chain

37 min
Integrated planning: interactions between commercial and supply chain thumbnail

Optimizing Revenue and Profitability with Next-Gen RGM

23 min
Optimizing revenue and profitability with next gen rgm thumbnail

Practical Learnings from Project Zebra Pilots

19 min
Practical learnings from project zebra pilots thumbnail

Learn How a Control Tower Enables Next-Gen MRO

58 min
Learn how a control tower enables next gen mro thumbnail

What Is "One-Number" Forecasting?

3 min
What is “one number” forecasting? thumbnail

Why Is Demand Planning Important?

2 min
Why is demand planning important? thumbnail

10 Steps for Setting Up an Effective Transformative IBP Process

O9 ibp cheatsheet mockup 3

Setting up for Next-Generation Planning Success

59 min
Setting up for next generation planning success thumbnail

The Future of Data: A Fireside Chat with Filippo Passerini

15 min
The future of data: a fireside chat with filippo passerini thumbnail

The Role of the Cloud in Digital Transformation

8 min
The role of the cloud in digital transformation thumbnail

The Future of Supply Chain

19 min
The future of supply chain thumbnail

o9 Mobile: Better, Faster Decisions from Anywhere

11 min
O9 mobile: better, faster decisions from anywhere thumbnail
© – o9 Solutions, Inc.
Privacy Policy Cookie policy Support o9 Guide
tree nation
tree nation