How to Approach a Change Management Program
Learn from a former Director of Merchandising Transformation what makes a successful transformation.
Well, Ian, thank you so much for joining us at Aimton X London today.
I'm curious. What is your point of view on a successful transformation, and what are the elements that you need in place to drive one?
I think, the main thing for me would be joint sponsorship. So really important that, transformation isn't seen as a technology driven transformation, but actually joint sponsorship between IT and business seen as a transformation of technology, of processes and the people. So having that, combined senior leadership, buy in and drive behind a transformation. For me, is the biggest thing that you can do to make it successful.
Okay. And I guess a big element of that is also change management then. And so how would you approach a change management program?
I I think again, I think from from Change Management, it's as well as in the transformation, you need to get the business involved early. In change management, you need to get the operators involved early. So I'd always be looking to put really great operators who well respected.
The the end users of the the change, the transformation you're trying to make happen, get them involved early get them involved in the design, get them involved in the testing, and then they become your evangelists as you to roll that change out. They become your super users of the future who make sure you get the best from that technology. So that would be my key thing to get great operators, users involved early. Okay. And just one last quick question. What would be a key learning from one of the sessions of today?
I think for me, it's, the power of integrating across a business. So the power that technology brings to integrate end to end in a supply chain, it's something that businesses have struggled with for so long. Supply Chain has been a silo. Now, supply chain can become a really powerful end to engine for growth and success in a business driven by that end to end integrated technology.
That'd be the big thing for me. Awesome. Thank you so much and enjoy the rest of the event. Great.
Thanks a lot.
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