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December 1, 2023

Embracing a Platform-Based Approach to IT in the Digital Age

— In the age of AI, CIOs are transforming into strategic leaders, wielding imperfect data and partnerships to drive digital transformation.

The following are the main takeaways from a CIO panel at aim10x live New York City.

The Transformation of the CIO Role:

The role of the CIO has evolved significantly over the years. CIOs are no longer just technical experts; they are expected to be strategic business leaders. They need to transcend traditional boundaries and work across verticals, understanding the nuances of different industries. The shift from being an order taker to a strategic partner requires effective communication, stakeholder engagement, and gaining the trust of business leaders. CIOs must actively participate in board meetings and operating committees, contributing to strategic decision-making.

Embracing Imperfection and Getting Started:

The conversation emphasized the importance of not waiting for perfect conditions before embarking on digital transformations. The speakers highlighted that organizations should resist the temptation to strive for perfection and instead focus on taking the first steps. Billy stressed the need to define what is "good enough" to get started and then continuously improve. Organizations should identify critical data sources, make data visible, and establish closed-loop data flows to ensure the accuracy and relevance of insights.

Data Readiness and Management:

Data readiness emerged as a crucial aspect of AI implementation. Organizations need to assess their data landscape, identifying gaps and critical data sources. Although data may be imperfect, making it visible allows organizations to leverage it effectively and improve over time. Establishing data governance and data excellence frameworks, along with dedicated roles, helps curate and manage data efficiently. The speakers emphasized the need to adopt a realistic mindset about the inherent challenges and complexities of working with data.

AI as a Catalyst for Transformation:

Artificial intelligence was a central topic of discussion, with the speakers acknowledging the hype surrounding it. Organizations are exploring various AI use cases to drive transformation. Examples shared during the conversation included strategic revenue management and logistics optimization. AI-powered automation can enhance decision-making processes, improve market assessment, and streamline logistics operations. Leveraging AI, organizations can gain competitive advantages by unlocking valuable insights and reducing manual workloads.

Partnering with AI Solution Providers:

Collaboration with AI solution providers plays a crucial role in implementing successful AI initiatives. The speakers highlighted the significance of partnering with technology companies like o9 Solutions to advance AI capabilities. They cited examples of leveraging AI in demand planning, demand sensing, and automating workflows. By seeking external expertise, organizations can harness the power of AI to enhance their operations, optimize processes, and drive growth.

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