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Best Practices

How o9'ers use the o9 platform for internal business applications

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Published: Reading time: 3 min
o9 Solutions The Digital Brain Platform
o9 SolutionsThe Digital Brain Platform
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o9 Coalescence

Internal "ChatGPT"


In this blog, we’ll explore some of the new ways in which our platform is enabling business-critical processes inside o9. We hope this spurs fresh ideas for what’s possible and helps to foster innovation in your own organizations. If you find these use cases insightful or intriguing, don’t hesitate to reach out to us. We’d love to hear from you!


o9 Sustainability Use Case

Since February 2023, we have implemented our Scope 1, Scope 2, and Scope 3 tracking and visibility using our platform. One of the benefits gained is a significant acceleration of completion of our audited annual ESG report, since we didn’t have to manage a lot of disparate Excel spreadsheets. 

Using this solution, we can now easily visualize all components of our CO2e emissions globally according to each location and business unit on a monthly basis.

Our sustainability team is able to track our progress on Science Based Targets towards accomplishing our Net Zero commitments. 

Our solution allows us to simulate what-if scenarios to understand how different initiatives will impact our overall emissions footprint (e.g., changing how we travel/commute, changing energy sources in our facilities, etc.).

o9 Coalescence

o9 Coalescence is the internal name for a set of integrated business planning workflows that support our client delivery, client success, resource management, and finance teams. The solution was configured over the last 18 months and allows us to do many things in a structured way using our market-leading platform.

Our services operations teams can understand the status of each client project, which resources are assigned or which project positions are open, what upcoming projects will need to be staffed, and how to plan for future headcount capacity. Our finance team can track all key financial aspects of our projects, from billability to expected gross margins. Our client success team can track projects in flight and when those projects will be turned over from delivery teams to support teams. In effect, this is our internal ERP system for all of o9’s field organization.

o9 Knowledge Assistant

Our internal "ChatGPT".

Over the past 6 months, we have been training o9’s version of a large language model on “all things o9”. We have used our product manuals, our implementation methodology materials, and our training & certification modules. Then, we exposed it to all o9ers through a chat interface. 

Now, every o9er can have fingertip access to relevant knowledge about our platform, how to configure certain features of our building blocks or anything else for that matter. The Knowledge Assistant will return links to reference materials to ensure answers are accurate and current. 

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About the author

o9 Solutions The Digital Brain Platform

o9 Solutions

The Digital Brain Platform

o9 Solutions is a leading AI-powered platform for integrated business planning and decision-making for the enterprise. Whether it is driving demand, aligning demand and supply, or optimizing commercial initiatives, any planning process can be made faster and smarter with o9’s AI-powered digital solutions. o9 brings together technology innovations—such as graph-based enterprise modeling, big data analytics, advanced algorithms for scenario planning, collaborative portals, easy-to-use interfaces and cloud-based delivery—into one platform.


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