Key Topics Discussed
- Why and how has COVID accelerated the need for digital transformation?
- The need for real-time, onsystem decision making – from Excel to integrated platforms.
- Data challenges: when relying on historical data proves insufficient, it is time to bring in more external drivers and data sources.
- Why it is essential to embed omnichannel capabilities into both your customer journey and operating model.
- The importance of the omnichannel customer journey for retailers, and how to get to that digital operating model.
Senior Manager – Business Development and Transformation – GrandVision
Global Business Development Director – :o9 Solutions
Vice President Client Management – :o9 Solutions