:o9 Values

When nobody is looking, our values guide how we act.

The five values
at the core of :o9

The five values
at the core of :o9

Vikas Goel, o9 Chief Customer Officer, talking with other partner executives during a meeting

1. Client Value

Our no.1 priority — do what is right.
  • We focus on what drives real value for our client
  • We understand our client’s business as well as they do
  • We aim to delight our users and sponsors to make them advocates
  • We are proactive in fixing issues and transparent with clients
  • We build long-lasting and strategic relationships with every client
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2. Leadership

Think like a CEO — make it happen.
  • Work around Initiatives, not by hierarchies
  • We take ownership of our initiatives and roles
  • We solve constraints proactively
  • We have a company first instinct
  • We give and receive constructive feedback across all levels of the organization
  • We are empathetic, trustworthy and ethical
  • We inspire and lead by example
  • We are knowledgeable of the domain, we lead
  • We play hard. We play without fear.
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3. Execution

Do the little things right — every day, every step.
  • We communicate decisions clearly and effectively
  • We take action quickly and decisively
  • We do post-games constantly to learn and improve
  • We take the extra step to impress and delight
  • We operate processes with a disciplined cadence
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4. Innovation

Aim 10x in every process — improve every day.
  • We measure our processes and set high benchmarks
  • We try to see beyond the obvious
  • We share insights and knowledge proactively
  • We use systems to be faster, smarter, and more efficient
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5. Social Impact

Be a force for positive change — contribute actively.
  • We strive to serve our communities with time and resources
  • We encourage sustainable practices that help our planet
  • We look to give opportunities to talented people that need a little help
More about social impact