o9 Values
The five values
at the core of o9
- We focus on what drives real value for our client
- We understand our client’s business as well as they do
- We aim to delight our users and sponsors to make them advocates
- We are proactive in fixing issues and transparent with clients
- We build long-lasting and strategic relationships with every client
- Work around Initiatives, not by hierarchies
- We take ownership of our initiatives and roles
- We solve constraints proactively
- We have a company first instinct
- We give and receive constructive feedback across all levels of the organization
- We are empathetic, trustworthy and ethical
- We inspire and lead by example
- We are knowledgeable of the domain, we lead
- We play hard. We play without fear.
- We communicate decisions clearly and effectively
- We take action quickly and decisively
- We do post-games constantly to learn and improve
- We take the extra step to impress and delight
- We operate processes with a disciplined cadence
- We measure our processes and set high benchmarks
- We try to see beyond the obvious
- We share insights and knowledge proactively
- We use systems to be faster, smarter, and more efficient
- We strive to serve our communities with time and resources
- We encourage sustainable practices that help our planet
- We look to give opportunities to talented people that need a little help
The five values
at the core of o9
1. Client Value
Our no.1 priority — do what is right.
- We focus on what drives real value for our client
- We understand our client’s business as well as they do
- We aim to delight our users and sponsors to make them advocates
- We are proactive in fixing issues and transparent with clients
- We build long-lasting and strategic relationships with every client
2. Leadership
Think like a CEO — make it happen.
- Work around Initiatives, not by hierarchies
- We take ownership of our initiatives and roles
- We solve constraints proactively
- We have a company first instinct
- We give and receive constructive feedback across all levels of the organization
- We are empathetic, trustworthy and ethical
- We inspire and lead by example
- We are knowledgeable of the domain, we lead
- We play hard. We play without fear.
3. Execution
Do the little things right — every day, every step.
- We communicate decisions clearly and effectively
- We take action quickly and decisively
- We do post-games constantly to learn and improve
- We take the extra step to impress and delight
- We operate processes with a disciplined cadence
4. Innovation
Aim 10x in every process — improve every day.
- We measure our processes and set high benchmarks
- We try to see beyond the obvious
- We share insights and knowledge proactively
- We use systems to be faster, smarter, and more efficient
5. Social Impact
Be a force for positive change — contribute actively.
- We strive to serve our communities with time and resources
- We encourage sustainable practices that help our planet
- We look to give opportunities to talented people that need a little help
